27 of 48 people found this review helpful
Lisa turned our pandemic holiday into a dream!
Lisa is AMAZING! We went to Florida for March Break. It was a trip we planned 6 months out. Lisa helped out every step of the way. She got us really great deals on airfare. No easy feat during March Break. She looked after our hotels, rental car and special accommodation for a family member in a wheelchair. She was so kind and sympathetic when I made some last minute changes when I thought a disney cabin might not work as well as a disney springs hotel. She was so quick and efficient with making the change and gave us some other tips as well. Lisa has so much experience! She gave us tips on how to navigate the parks with a wheelchair.
One day into our trip, everything went sideways. Disney announced they would be closing the day we we were to be at Epcot. She was in touch with us daily to change our plans and turn our theme park vacation into a beach vacation. It ended up being so much fun and incredibly relaxing. It feels like a dream. Lisa is a travel angel!
By
Kerri
from
Ottawa
Traveled to
Florida ~ USA
I would recommend this agent to my family and friends
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19 of 36 people found this review helpful
Lisa visited us at home and we discussed our travel needs. She took our travel criteria and she presented us with suitable options. After reviewing them we were able to narrow down our needs and she found us the perfect destination, Antigua! The resort was an all inclusive but Lisa went above and beyond by researching potential excursions for us take as well as looking into rental car agencies. Within the Portfolio that Lisa provided we were given flight itineraries, hotel info and vouchers, airport parking vouchers, excursion and car rental info, as well as a thank you gift. It contained all the information she knew we would need. When the world opens up for travel again I will book through Lisa exclusively!
By
Roberta
from
Fonthill, Ontario
Traveled to
Antigua ~ Antigua & Barbuda ~ Caribbean
I would recommend this agent to my family and friends
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3 of 5 people found this review helpful
Perfect combination of relaxing and fun
A buddy and I booked a fairly last minute trip with Lisa and she was great. She took care of everything and laid out everything we needed to do before during and after our trip to make it truly stress free.
By
Wader44
from
St. Catharines
Traveled to
Cayo Coco ~ Cuba ~ Caribbean
I would recommend this agent to my family and friends
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20 of 39 people found this review helpful
PORTFOLIO TRAVEL with Lisa Carter
I had worked with Lisa Carter and knew that she was also providing travel agent services through PORTFOLIO TRAVEL. My husband and I had never been on an extended cruise before and I knew that Lisa had so I messaged her. From the start, Lisa provided us with superb service and so much information about cruising and she immediately offered to help with our cruise ship booking and excursions and travel insurance. We didn't have to worry about a thing as Lisa was always one step ahead of us and even sent us a customized Travel Portfolio packed with all of our trip details and extra information. Then Covid-19 happened and one week before our trip, we had to cancel. Lisa took care of this as well and even stayed in contact with the Travel Insurance Firm to ensure that they dealt with our claim in a timely and fair manner. We would not hesitate to recommend Lisa Carter of TRAVEL PORTFOLIO at lisa@portfoliotravel.ca for all of your travel needs.
By
L & D HILL
from
Brantford, Ontario, Canada
Traveled to
Bahamas ~ Caribbean
I would recommend this agent to my family and friends
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Lisa is extremely professional, responsive and thorough! Always a pleasure working with Lisa. Lisa stays connected throughout the entire trip and follows up when you get home. Thanks Lisa!
By
MS
from
Canada
Traveled to
Iceland ~ Europe
I would recommend this agent to my family and friends
Lisa Carter responded:
Thank you very much for your kind words. I look forward to working with you again on your next adventure!
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